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FREQUENT ASK QUESTIONS
Where can you stay in Soissons?
In the heart of Soissons, ideally located for your stay, the Best Western Plus Hôtel des Francs is the perfect place to stay. You'll be within walking distance of restaurants and shops. Access is easy, and you can use the hotel's car park during your stay.
What is the best area to stay in Soissons?
Parc Gouraud and Boulevard Jeanne d'Arc are the most convenient places to stay in Soissons. They offer proximity to shops and restaurants, easy access to iconic landmarks, and convenient access from the main road routes.
Does the hotel have interconnecting rooms?
Yes, the hotel has four interconnecting rooms, arranged in two pairs. Each room has its own bathroom and features a large queen-size bed.
Can we come with children?
Yes, children are welcome and can stay in the same room as their parents from the superior room category upwards on an extra bed, or be accommodated in interconnecting rooms.
How do you get to Soissons?
There are several ways to get to Soissons: by train from Paris Gare du Nord in just over an hour; by car via the main roads RN2 and RN31. Charles de Gaulle Airport is 50 minutes away by car via the RN2.
How do you get from Soissons train station to the hotel?
You can take the "Cœur de Ville" bus, which takes you from the station to the "Jeanne d'Arc" stop in 25 minutes. By taxi it only takes 10 minutes, and on foot it's a short 25-minute walk covering 1.8 km.
Can you get around Soissons entirely on foot?
Yes, Soissons is a human-scale city. The shopping streets and main sights can be reached on foot in under 30 minutes.
Where can I park my vehicle at the hotel?
The hotel has an underground car park with video surveillance. Please check at reception, as it is chargeable on certain days.
Can I charge my hybrid or electric vehicle at the hotel?
Yes, the hotel has charging stations. Charging is billed according to duration.
How can you get around Soissons easily?
You can easily get around on foot, with bicycle the cyclovis, by public transport, or by car for the surrounding area.
What can you do in the Soissonnais or Soissonnais-Valois area in 2 days?
The city and the surrounding region are rich in historic sites, such as the Saint-Jean-des-Vignes Abbey and the Arsenal Museum located opposite the hotel, and the Saint-Léger Museum in the town centre. If you enjoy music, you can attend a concert at the Cité de la Musique et de la Danse. You can also visit the Cité Internationale de la Langue Française or the Alexandre Dumas Museum in Villers-Cotterêts. You could also stroll along the banks of the Aisne river or watch "Soissons en Lumières", the sound-and-light show projected onto the city's monuments.
What can you do in Soissons when it rains?
If it rains, a visit to the Cité Internationale de la Langue Française is recommended, or for the more playful, an escape game just 500 metres from the hotel. To relax, the hotel's indoor swimming pool and treatment cabin are also available.
What can you do in Soissons with family?
A few kilometres away, Fort de Condé offers a wide range of family activities, including investigation games, escape games, and even a rope-net adventure course. In Ambleny, you'll find La Canopée treetop adventure park, or you can enjoy a cruise on the Aisne river with Les Voiles Soissonnaises in Pommiers. For enthusiasts, "Le Jardin des Rôlistes" in the town centre hosts afternoons of board games, role-playing games, and other activities.
What are the must-see events in the Soissonnais-Valois region?
The must-see events in the region are: the "Des Mets et des Mots" festival in May at the Cité Internationale de la Langue Française, and the Steampuck festival at the Fort de Condé and the "Fête du Haricot" (Bean Festival) in September, a gourmet fair held in Soissons.
What can you do as a couple in the Soissonnais-Valois region?
Walks and strolls by the water or in our forests are ideal if you want to unwind, or you can enjoy the pool, hammam, and treatments at the hotel. You can also enjoy a gourmet meal at the restaurant Le Relais des Vignes.
Where can you organise a meeting in Soissons?
With its modular meeting rooms equipped with integrated technology (projection and sound systems), its restaurant, and a dedicated team, the Best Western Plus Hôtel des Francs is the ideal venue for organising meetings.
Which establishment should you choose for a business trip to Soissons or in the South of Aisne?
With air-conditioned rooms, an on-site restaurant-bar, dining areas, an indoor swimming pool, and private parking, the Best Western Plus Hôtel des Francs offers a 4-star experience ideal for business stays.
Where can you stay in Soissons to relax?
In Soissons, there is only one 4-star hotel with a pool and hammam for relaxation, located close to the town centre. The Best Western Plus Hôtel des Francs offers an ideal experience for a couple's city break. What's more, the restaurant is perfect for warm, gourmet meals in winter and terrace dining in the summer.
What services does a 4-star hotel in Soissons offer?
A 4-star hotel typically offers comfortable rooms, quality service, 24-hour reception, Wi-Fi, and amenities such as a spa or swimming pool. The Best Western Plus Hôtel des Francs meets all of these standards.
Are the rooms air-conditioned in 4-star hotels in Soissons?
All of the hotel's rooms are air-conditioned.
How do you get to the hotel?
The hotel is easily accessible from the train station, Charles de Gaulle Airport, or by car, with several transport options available.
What current offers are available for a stay in Soissons?
At our luxury hotel, we regularly offer special deals depending on the season, including discounts or stay packages. Browse our website to discover our current offers.
What is an e-concierge service?
The e-concierge service allows guests to access personalised online services: booking restaurants, activities, transport, or specific requests before and during their stay.
Does the hotel have a spa area?
Yes, the hotel has an indoor pool heated all year round, a hammam, and a treatment cabin.
What treatments does the hotel offer?
The hotel mainly offers relaxing massages that you can choose on-site. These can be enjoyed solo or as a couple. It is advisable to book time slots in advance to secure this service.
Do you need to book to use the spa?
The spa is open access from 7:00 am to 9:00 pm for hotel guests, but bathrobes and slippers are only included with Executive and Deluxe rooms.
Is there a pool area at the spa?
Yes, the spa includes a heated pool with a bubble relaxation area. It's the perfect place to unwind after a day of sightseeing or work.
Is the hotel "Clef Verte" (Green Key) certified?
Yes, the hotel has held the Green Key label since 2012 and continues its commitment to reducing its carbon footprint. Its photovoltaic array was renewed in 2025, and you can review its charter of commitments via the e-concierge service.
Do you accept pets?
Domestic pets such as dogs and cats are welcome at the hotel, with a supplement of €15.00 per night.
Is room service available?
During service hours, the restaurant offers room service, accessible in your room via the digital guest directory.
Is there a restaurant?
Yes, the hotel has a restaurant, Le Relais des Vignes, offering French-inspired homemade cuisine made with fresh produce. It is open every day and welcomes hotel guests as well as walk-in or local customers, groups and individuals alike.
Is there a bar?
The bar opens at 11:00 am and closes at the same time as the restaurant, at midnight at the latest.
What payment methods are accepted?
The hotel accepts cash in euros, company cheques, credit cards, American Express, bank transfers, meal vouchers, holiday vouchers (chèques vacances), Illicado cards, and Kadeos vouchers.
