LEGAL NOTICES

LEGAL NOTICES

Publishing firm :

Company : Fresnière Hôtelière

Legal form : SAS

Head office : 62 boulevard Jeanne d'Arc - 02200 Soissons

SIRET : 51290202400029

Share capital : 86000€

RCS : 512 902 024 soissons

Intercommunity TVA: FR31512902024

APE code : 5510Z

Téléphone : +33 3 60 71 40 00

Email : reservations@hoteldesfrancs.fr

Director of Publication, Legal Representative:

 

Webmaster/Creation Website : MMCréation

URL : www.mmcreation.com

Company : MMCréation

Legal form : Company à responsabilité limitée (SARL)

Head office : 32 avenue de Wagram – 75008 Paris

SIRET : 339 237 992 00047

Share capital : 38 112,00€

RCS : 339 237 992 R.C.S. PARIS

Intercommunity TVA : FR 76 339 237 992

APE Code: 6312Z

Email : info@mmcreation.com

 

Hosting and publication : OVH

URL : www.ovh.com

Company : OVH

Legal form : Company par actions simplifiés (SAS)

Head office : 2 rue Kellermann – 59100 Roubaix – France

SIRET : 424 761 419 00045

Share capital : 10 069 020€

RCS : Lille Métropole 424 761 419

TVA intercommunity : FR 22 424 761 419

APE Code : 6311Z

Tel : +33 9 72 10 10 07

Email : cil@ovh.net

 

RESPONSIBILITY
By accessing this site, you are informed that the use of the Internet requires compliance with a set of legislations, notably those related to copyright and the Data Protection Act. HOTELNAME and ELIOPHOT cannot be held responsible for any errors or omissions, and the publisher also reserves the right to modify and update the site's data at any time.

COPYRIGHT
In accordance with the French Intellectual Property Code, reproduction for any purpose other than private use, sale, distribution, publication, adaptation, or communication, whether partial or total, of data (presentation, layout of the site, photos, texts, and illustrations protected by copyright) is strictly subject to prior written authorization from the holders of the rights mentioned above.

DATA PROTECTION
Any user who has provided personal information, directly or indirectly, has the right to access and correct it in accordance with Law No. 78-17 of January 6, 1978 (Data Protection Act) from the site administrator.

PERSONAL DATA PROTECTION
Identity of the Data Controller
The site is published by the operating company, whose contact details are provided above.
Access to the website and use of its content are subject to the terms of use described below.

Nature of Personal Data
"Personal data" refers to any personal information you may share with the operating company that can directly or indirectly identify you as an individual, such as when visiting the website, making an inquiry, booking a room, or using other services.

Personal Data Collected
You may be asked to provide your personal data when browsing the operating company’s website.

The mandatory or optional nature of the information requested is indicated by an asterisk (*). Information marked with an asterisk is required as it is necessary for processing your requests. Other information is intended to better understand you and improve the services offered. Therefore, this information is optional.

The operating company collects and processes, among others, your name, first name, email address, billing address, phone number, IP address, connection data, browsing data, preferences and interests (non-smoking room, preferred room, type of stay, etc.), and your online reviews.

When Is Your Personal Data Collected?

• When you browse the website (IP address and cookies) and view products or services;

• When you provide feedback/comments to the operating company in certain sections, through questionnaires or contact forms, or on the company’s official social media pages;

• When you send an email to the operating company;

• When you subscribe to the newsletter;

• When you share a page or offer by email or through a social network;

• When you respond to a satisfaction survey;

• When you request a quote.

Data Storage
The collected information is stored in our various reservation systems on secure, SSL-certified databases.

This database includes: client names, addresses, phone numbers, positions, company names, and credit card data. We may also record other information such as your preferences regarding the room, meals, drinks, other services, and your stay history with us.

Purpose of Data Collection by the Operating Company
Through the website, the operating company collects the data necessary for the following purposes:

• To manage your requests for information and reservations, as well as any loyalty programs;

• To improve and personalize the operating company's services to facilitate your navigation on the website;

• To manage and track the customer relationship;

• To manage subscriptions to news and promotional offers from the operating company (newsletter);

• To manage all your access requests in accordance with the applicable laws;

• To handle unpaid balances and disputes;

• To manage job applications for positions at the operating company, or any unsolicited job applications;

• To measure quality and satisfaction.

Without responses to mandatory information, your request cannot be processed.

Commitments of the Operating Company Regarding Personal Data Protection

• Transparency and Purpose: No personal data will be collected without your knowledge. The mandatory or optional nature of the information requested will be indicated to you with an asterisk. The operating company collects and processes your personal data solely for the purposes described in these Legal Notices.

• Proportionality and Relevance: The operating company only collects and processes personal data necessary for the proper processing of your request or for personalizing the services offered to you.

• Data Retention: The operating company retains your personal data only for the period necessary for processing in accordance with applicable laws.

• Security and Confidentiality: The operating company commits to taking necessary measures to ensure the confidentiality of data and to prevent disclosure to unauthorized third parties.

We may be required to transmit your personal information to local authorities if required by law or in the context of an investigation and in accordance with local regulations.

Cookies
When visiting the website, certain information about your device's browsing may be recorded in files called "Cookies" installed on your device, subject to the choices you have made regarding cookies and that you can modify at any time.

A cookie is a small text file stored in a dedicated space on your device’s hard drive when you visit an online service using your browser. It allows its issuer to identify the device in which it is stored for the validity period of the cookie.

The cookies issued by the operating company are used for the purposes described below, for the duration of the cookie’s validity, subject to your choices resulting from your browser’s settings.

Types of Cookies Used on the Website
Some cookies are necessary for your use of the website.

• Analytical cookies: These cookies allow the operating company to generate statistics and analyze various components of the website (sections visited, content, paths) to improve the browsing experience.

• Social media cookies (social buttons): The operating company may include tools for sharing content or making others aware of your visit or opinion regarding a content on our site. This includes social media buttons such as "Share," "Like," from Facebook, Twitter, etc.

• Security cookies: When making an order, the operating company or its providers may deposit cookies or collect information related to your device to secure transactions.

• Advertising cookies: Advertising content may include cookies from third parties that allow the display of personalized ads based on your navigation behavior, interests, and preferences.

Managing Your Cookie Preferences
You can manage cookies using the settings in your browser. Each browser offers different configurations for managing cookies. Instructions can usually be found in the help section of your browser.

Consumer Mediation
In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer has the right to refer to the Tourism and Travel Mediator, whose contact details are currently as follows:
Tourism and Travel Mediator,
MTV Mediation Tourism Travel
BP 80 303
75823 Paris Cedex 17